Privacy Policy
PRIVACY POLICY
Viking Blinds Limited (“The Viking Blind Co”)
Commitment
Viking Blinds Limited (“The Viking Blind Co”, “we”, “us”) is committed to respecting your privacy whilst providing the highest possible quality service and we recognise the need to know that your personal data is being lawfully processed and held in compliance with the General Data Protection Regulations.
Purpose
The Viking Blind Co provides you with the information set out in this Privacy Statement, so that if you share your personal data with us you are aware of what we do with it.
Data Controller
For the Purposes of data protection Viking Blinds Limited is the data controller of your personal data and we will only collect information in accordance with the General Data Protection Regulations.
Data Collection
We may collect information from you when you visit our website, when you email us, or when you phone us which includes:
Your name
Your address
Your email address
Your telephone number(s)
Contact Form
The information which you enter into our contact form is submitted to us in an email which is sent via Simple Mail Transfer Protocol (SMTP). This is protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.
Tracking
We also collect information automatically about your visit to our web site, using the third-party Yellow Pages. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form, and as such cannot be used to identify you personally. Such aggregate information helps us to audit usage of our website and improve the service provided.
Cookies
We collect information about your use of our site through cookies. Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on our site in a way that matches your interests. Most major websites use cookies.
The cookies we and our business partners use on our site are broadly grouped into the following categories:
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Essential- Some of the cookies on our site are essential for us to be able to provide you with a service you have requested. An example of this could be a cookie used to enable you to log into your account on our site or which allows communication between your browser and our site. Our cookie preference cookie described in the section “How can I reject or opt out of receiving cookies?” is also an essential cookie. You may not be able to use our site without these cookies.
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Analytics- We use analytics cookies to helps us understand how users engage with our site. An example is counting the number of different people coming to our site or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited our site once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our site was performing and improve it without these cookies.
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User Cookies- We use cookies to improve your experience by remembering your preferences, so we know how you like to use our site. Examples of this would be remembering you so that you are served with the same content or to remember you when you come back to our site.
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Social Sharing- We use third party cookies to allow you to share content directly on the social networking/sharing sites like Facebook, Twitter or Google+. Examples would be if you wanted to “like” or “tweet” about us or our products or services. Please see our “Third Party Cookies” section below for more details.
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Interest-Based Advertising- You will have noticed that when you visit websites you will be shown adverts for products and services you may wish to buy. The money made by website owners for showing third party adverts on their websites often pays for the cost of running the website and therefore usually allows you to use the website without having to pay a registration or usage fee. To try and ensure that the adverts you see are relevant to you third party cookies may be used to collect information about the types of things that interest you, for example websites you visit and the geography that you are based in. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. Please see our “Third Party Cookies” section below for more details.
How can I reject or opt out of receiving cookies?
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our site. The “Help” menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following website: http://www.allaboutcookies.org.
Third party cookies
Some of the cookies described in the section above are stored on your machine by third parties when you use our Site. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see:
Internet Advertising Bureau website at http://www.youronlinechoices.com/ where you will be able to opt-out of receiving Interest-Based Advertising cookies from some of the third parties listed below; and/or
If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium's website.
Use of Personal Data
We use the information that you personally provide to:
To provide you with the products and services you have requested
We use your personal data to accept you as a new or returning customer to provide you with the products and services you have requested in accordance with the Trading Terms or Terms of Trading.
To track your usage of our website, communications, products and services
We use cookies and similar technologies to track your activity on our Site so that we can provide important features and functionality on our Site, monitor its usage, and provide you with a more personalised experienced.
To maintain our records and improve data accuracy
Like any business, we process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate.
To respond to enquiries, complaints and disputes
We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner.
To send you service communications in relation to changes to our Trading Terms or Terms of Trading
We use the contact details you have provided to us so that we can communicate with you about to let you know about major changes to the Trading Terms or Terms of Trading between us.
To investigate, detect and prevent fraud and comply with our legal obligations
In certain circumstances, we use your personal data only to the extent required in order to enable us to comply with our legal obligations, including for fraud detection, investigation and prevention purposes. This may require us to provide your personal data to law enforcement agencies if they request it.
In the interests of continually improving our services, we may contact you from time-to-time to inform you of new products and services that are relevant to you. We are committed to giving you the choice of whether or not to receive such information.
Sharing your Personal Data
The Viking Blind Co will not sell your personal details to anyone else.
Sharing Personal Data with Service Providers
The Viking Blind Co works with carefully selected Service Providers that carry out functions on our behalf. These include, for example, companies that help us with technology services, storing data and manufacture.
The Viking Blind Co will only share personal data with these companies if it is necessary to continue our normal business function; we require them to keep it safe and they must only process the data in accordance with the instructions given by Viking Blinds Limited, the Data Controller.
Transfer of Personal Data
If we intend to transfer your personal data outside the EEA (European Economic Area) for any of the purposes listed above, we will always ensure we meet our obligations under the GDPR.
Security and Storage
The Viking Blind Co is committed to ensuring the security of your personal data. In order to prevent unauthorised access to or disclosure of your personal data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, over the phone and in person.
How long do we keep your Personal Data?
We retain your personal data for no longer than is necessary for the purposes(s) for which it was provided. What this means in practice will vary between different types of data. When determining the relevant retention periods, we take into account factors including:
• legal obligation(s) under applicable law to retain data for a certain period of time;
• statute of limitations under applicable law;
• potential or actual disputes; and
• guidelines issued by relevant data protection authorities.
Otherwise, we securely erase your personal data from our systems when it is no longer needed.
What rights do you have?
1. Right to be informed- You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in this Privacy Policy.
2. Right of access- You have the right to obtain access to your personal data (if we are processing it) and certain other information, similar to that provided in this privacy policy. This is so you are aware and can check that we are using your personal data in accordance with data protection law.
3. Right to rectification- You are entitled to have your personal data corrected if it is inaccurate or incomplete.
4. Right to erasure- This is also known as ‘the right to be forgotten’ and enables you to request the deletion or removal of your persona data where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
5. Right to restrict processing- You have the right to block or supress further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data but may not use it further.
6. Right of data portability- You have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.
7. Right to object to processing- You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including in any case relating to profiling).
8. Right to withdraw consent to processing- If you have given your consent for us to process your personal data for any particular purpose (e.g. direct marketing). You have the right to withdraw that consent at any time (although if you do so, it does not mean that any processing of your personal data up to that point is unlawful).
9. Right to make a complaint to the data protection authorities- You have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data or believe our processing of your personal data does not comply with data protection law.
How to Contact Us
If you have any questions about how we collect, store, use personal data or wish to exercise any of your rights please contact us. In some circumstances we may require proof of ID from you.
Phone:
01983 406652
Email:
vikingblinds@live.co.uk
Write to us at:
The Viking Blind Co
Unit 2E,
Lake Industrial Way,
SANDOWN,
Isle of Wight,
PO36 9PL
Changes to this Privacy Policy
This Policy was last updated 31st August 2018.
This policy may be updated from time to time, so you may want to check it each time you provide us with personal data.
Registered address: Viking Blinds Ltd, registered as a limited company in England and Wales under company number: 02233724. Registered Company Address: The Lodge, Oaklawn, Woodside, Road, Wootton Bridge, Ryde, Isle Of Wight, PO33 4JR
Visit our blind shop in Sandown to take a look at our made-to-measure blinds.
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